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MAMAEARTH

FAQ

Q: How do I know whether the selected products will counter my skin concern?

We do not speak for the products but the results speak for themselves. Every product comes with instructions and details of concerns it caters to. Just read the description and you’ll know which product is tailor-made to solve your issue.

Q: How do I know whether the product is safe and effective?

Every product enlisted at Vanity Wagon comes with a transparent revelation of ingredients and their benefits. Our users also love and leave their reviews basis their experience, which will help you further to make a wise buy-decision.

Q: How early can I expect results?

A: Might just a week or a month. No two people show responses at the same time. Give your pick a minimum of 21 days to start showing positive results. Skin care is not a day’s game, but a commitment of a lifetime. Make sure you follow it religiously and be patient.

Q: Do loyal Vanity Wagon customers get added benefits?

A: Absolutely. Say yay! We let the organic product lovers avail discounts every now and then. You also get a chance to share coupon codes with your friends and family and earn reward points while they shop, which you can use while making your purchases.

Q: Do I have to pay the hefty shipping charges?

A: Woah! We are not here to rob your hard-earned moolah. We deliver for free above order amount Rs 499 and make sure your organic treasure reaches you as soon as possible.

Q: What if I want to but am unable to pick the right product?

A: Let us serve the purpose of our existence. Our customer support and free consultation will not only be all ears but also guide you with options of products available for the quickest, and best results possible.

Q: How early shall I expect my order to be delivered?

A: You can expect your much awaited box of personal treasure to be delivered at your doorstep within 4-6 business days (excluding public holidays and weekends).

Q: Can I cancel my order?

A: Hell, yeah! Your order, your decision, but we hope you don’t because why miss on the best skin and hair care products. You can cancel your order before it ships.

Q: When am I eligible for returning an item?

A: We would never return anything that good, but in case you’ve received a wrong or damaged product, ping us within 2 days of receiving the product to raise a return ticket. We will get the product picked up from your address and deliver the right product at the earliest.

Natural and organic products are indeed more potent, special and skin-friendly. They are worthy and very effective too.

Just as much as we love showering you with discounts on these products, we would like to share that the products sold during the sale are not eligible for exchange, return or refund.

Q: How early will I get the refund for the cancelled/returned items?

A: We shall return your money at the earliest, birdies. You will receive your VW coupons in case your mode of payment was cash and a bank transfer in case of payment by debit/credit card, within 14 days (mostly, way before) of us receiving and verifying the products at the warehouse.

Q: What are VW coupons and how can I use them?

A: VW coupons are a form of credit given to you for an amount equivalent to the products returned. You can use it for your next purchase with us just as you use any other coupon.

Q: Where can I reach your customer care executives for detailed enquiry or guidance?

A: You can touch base with us about your orders or any other concern by calling us at+91 9319106051or writing to us atcontact@vanitywagon.infrom Monday to Saturday between 10 am to 6 pm or fill the below form.